Get in Touch With Us
This is the page to use if you want to reach the Online Casinos editorial team at taglaboratory.org. We research and write about casinos not on GamStop for UK readers — bonus terms, wagering requirements, payment options, withdrawal rules and licensing. We are a comparison and review publisher, not a casino operator, so the fastest route to a resolution depends on what you are asking about. This page sets out what we can help with, what only the casino itself can settle, and how long a reply usually takes.
Email the editorial team
Write to us at [email protected]. We aim to reply within two working days, and longer over UK bank holidays. A message reaches the right person faster if it includes:
- The page on our site your message relates to, or its URL.
- The casino brand involved, if any.
- Dates, in UK format (for example 21/09/2026), for anything time-sensitive such as a bonus term you saw advertised.
- A screenshot or copy of the wording you are querying, where you have one.
Please do not send us account numbers, card details, passwords, or scans of identity documents. We never need them, and we cannot act on them.
Where our commercial relationships sit
Some links on this site are commercial. If you open an account with a casino after following one, we may be paid a commission. That funding does not buy a position in our lists and does not change what we write about a brand's terms. Ratings on this site are editorial judgements made by our team from published information, not customer-review scores, and we have not deposited or played at any of the sites we cover. If you think a commercial relationship has coloured something we published, say so in your message and we will look at it.
What we can and cannot resolve
| Your enquiry | Who handles it |
|---|---|
| A factual error or out-of-date bonus term on our pages | Us — send the page and the correct detail |
| A withdrawal that has not arrived | The casino's support team, then its complaints procedure |
| A bonus you believe was voided unfairly | The casino, quoting the specific bonus term |
| KYC or source-of-funds documents being rejected | The casino's verification team |
| Which criteria we used to rank a casino | Us |
| Closing an account or setting deposit limits | The casino, in your account settings or via support |
| GAMSTOP registration or exclusion periods | GAMSTOP directly — we have no access to the scheme |
We hold no account data and cannot contact an operator on your behalf, release a balance, overturn a voided bonus or speed up a payout. Anyone promising you that is not us.
Questions about the casinos we list
Most messages we get are really questions about a specific offer on our comparison pages. Rather than wait two days for a reply, it is often quicker to check the terms yourself. Three examples of the kind of thing readers ask, and what we can tell you about each:
Betmica
Our highest-rated listing at 10.0, and the one readers email about most, largely because of the headline figure: a welcome offer of 570% up to £5,700 plus 270 free spins. That kind of percentage matches only if you deposit near the top of the qualifying band, and the cash value on a typical £20 or £50 deposit is far smaller than the headline suggests. Before you write to us about it, read the wagering requirement, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can withdraw from bonus winnings. The limitation worth naming: the larger the advertised multiple, the heavier the playthrough tends to be, and a 570% match is not a soft one. We assess it on published terms only.
Kikibet
Rated 9.9, and on this page because its offer — 350% up to £5,555 and 300 free spins — is quoted in pounds, which removes one common source of confusion for British readers. Free spins are usually restricted to named slots, carry their own wagering, and often have a cap on winnings converted from them. The drawback: a lower headline match than some rivals here, so if the size of the first-deposit boost is your only criterion, it will not top your list.
Betninja
Rated 9.8. Readers ask about it because the offer is stated as a flat £1,000 bonus and 100 free spins to all new players, which is simpler to compare against a deposit than a percentage. Simpler is not the same as cheaper: the qualifying deposit, minimum odds on any sports element and game contribution rates still decide what the offer is worth. Its limitation is scale — 100 spins is modest against several other entries on our lists, so it suits readers who value clear terms over volume.
Where a brand publishes an offer in euros or dollars — WinnerIsland's welcome bonus up to €1,000 plus 100 free spins, Smash Casino's 600% up to €10,000 slots package, Nightluck's €6,400 plus 280 free spins, Rivo's 1000% up to €10,000 with 25% cashback, or CoinPoker's 150% up to $2,000 — currency conversion applies and your bank or card issuer may add its own charge. Zombillion (250% up to £4,000 plus 200 free spins) and Daytonaspin (255% up to £4,500 plus 255 free spins) quote sterling. If you are unsure whether a site supports a GBP account, ask its support before depositing; we cover the wider picture on our list of researched non-GamStop casinos.
Payments and withdrawals: ask the right party
Money questions are the second most common reason people contact us, and almost all of them belong with the operator. It still helps to know what to ask. Taking part costs whatever the site's minimum deposit is — commonly a small sterling figure, but it varies and is set by the casino, not by us. Deposits by debit card, bank transfer, e-wallet or cryptocurrency are the methods most often offered; PayPal availability at offshore sites is patchy and should never be assumed. Card deposits normally credit instantly; bank transfers can take one to three working days.
Withdrawals are where timings diverge. E-wallets and crypto are usually the quickest once approved, bank transfers the slowest, and every payout sits behind identity verification. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds evidence such as payslips or bank statements. Weekly and monthly withdrawal caps are common. Fees may come from the casino, the payment provider or your bank as a currency-conversion charge. Ask the operator, in writing, for the exact figure before you deposit — and if you cannot get a straight answer, treat that as information in itself. We do not know any individual site's processing times as a tested fact and will not quote one to you as though we did.
What our pages actually cover
If your message is a request for information rather than a complaint, it may already be answered. Our reviews look at slots — including progressive jackpots, published RTP figures and volatility — as well as table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and how well the games run on mobile. We also note the software providers behind a lobby, since that shapes the range far more than a headline game count does.
Several of the brands listed here run a sportsbook beside the casino, and that is a genuinely different product: pre-match and in-play markets, esports, accumulators, bet builders and cash-out, with free bets that usually carry minimum qualifying odds in decimal form, such as 1.80. Some operators share a single wallet across casino and sportsbook, others keep them separate — which matters, because a casino bonus's wagering rarely counts sports stakes. If a question of that kind is missing from a page, tell us and we will look at adding it.
Regulation, eligibility and self-exclusion
You must be 18 or over to gamble. Casinos licensed by the UK Gambling Commission must participate in GAMSTOP, the national self-exclusion scheme covering Great Britain; sites not on GamStop hold overseas licences instead, commonly from jurisdictions such as Curaçao, and accepting British customers is not the same thing as being authorised by the Commission to serve them. The practical consequence for you: UKGC consumer protections, dispute routes and funds-protection rules do not apply, so a complaint ends with the operator's own procedure and whatever ADR body its licence requires. We cannot confirm any particular site's licence status on your behalf — check the licence number in the footer against the regulator's own register.
If you are currently registered with GAMSTOP, your exclusion runs for the period you chose and cannot be lifted early. We will not help you work around it, and we will not respond to requests to do so. If gambling has stopped being entertainment, contact GamCare on 0808 8020 133 or the National Gambling Helpline, free and open 24 hours. Blocking software on your devices and a bank-level gambling block are both worth setting up alongside any self-exclusion. If you mention in your email that you are struggling, we will point you to support rather than to a casino.
Corrections, and how we verify
Our claims come from operators' published terms, licence registers and regulator guidance, reviewed rather than tested. Offers change without notice, so a figure accurate on the date we checked it — the details above were reviewed on 21/09/2026 — may not match what you see today. Where something is unconfirmed, we say so instead of filling the gap. Corrections are welcome and we do not need you to be polite about it; a link and the correct wording is enough. We will update the page and, where the error was material, note that it changed.
Whatever your reason for writing, one email to [email protected] is all it takes. If it turns out the casino is the only party who can help, we will say so plainly and tell you what to ask them.